Overview
Congleton Veterinary Centre are seeking a full-time Receptionist to join our front of house team to cover maternity leave for 12 months. The role involves a high level of face to face contact with clients, so we are looking for someone with confidence, empathy and experience to provide excellent standards of care and a personal touch.
Responsibilities
* Welcoming clients and their pets on arrival at the practice
* Dealing with queries face to face, by telephone and by email
* Maintaining accurate records
* Ensuring good communication between reception and the clinical teams
* Taking payments, cashing up and submitting takings at the end of each day
* Adhering to GDPR regulations and respecting client confidentiality
* Maintaining a clean and tidy reception and waiting room at all times
* Following health and safety procedures and protocols
Rota
This is a full-time role working 4 days per week from 08:15am–7:00pm with one hour lunch. Saturdays on a shared rota from 08:15am–4:00pm with half-hour lunch (same for Bank Holidays). Saturday hours are averaged into the working week (1 in 4).
Qualifications & Experience
The successful candidate should display excellent communication skills, be able to adapt to change within a fast-paced environment, and show empathy to clients during emotional situations. Previous experience is preferred and the ability to use IT systems is essential.
Benefits
* 6.6 weeks annual leave FTE
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
Salary: £12.21 per hour
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