About
Job Description
Where: EE Newcastle - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET
Salary: £13,379.73 rising to £13,698.13 after 8 months being here, plus uncapped commission
Start Date: 8th September 2025
Part Time: 20 hours per week (can also offer 25 or 30 hours)
Note: Our shift pattern includes working every Sunday and Monday. Other working days will be discussed during the recruitment process.
Why this job matters
Are you someone who enjoys solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service role with EE.
Join our Home Tech Team in Newcastle and help customers with Mobile Billing-related queries. You might assist with simple billing questions or handle more complex issues, supporting customers throughout.
No specific experience is required. If you are naturally helpful, calm, and good at building relationships, we can train you on the rest.
This role offers flexibility to support your life commitments, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £13,379.73, rising to £13,698.13 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video, fully funded for you and your immediate family.
* Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support to develop your career within EE.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional private healthcare and dental insurance.
We offer a supportive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Location: Sunderland, England, United Kingdom
Languages: English
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