NHS 111 Call Handler
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?
* Would you be able to calm someone having a mental health crisis?
* Would you be able to help a parent whose child has fallen and banged their head.
* Could you deal with helping somebody with a sore throat or toothache?
* Could you deal with helping somebody having a stroke or heart attack?
The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Please note, This is NOT a work from home role. You would need to be available to work from a set rota at our site in Milton Keynes.
Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Disability support
If you have any queries relating to disability and the role or recruitment process, please get in touch
*Being part of a service that operates 24/7, candidates will be required to work a variety of shifts which will include nights, weekends, bank holidays and religious holidays. Available rotas can be requested by emailing *
*Successful applicants will be required to undertake an Enhanced DBS check for adults and children*
Job Type: Part-time
Pay: £24,937.00-£26,598.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
Application question(s):
* Do you have experience in a customer/patient services environment, dealing with the members of the general public?
* Do you have experience of using a telephone as a regular means of communication in a work environment?
* Do you have experience of using a computerised system
* Do you have a Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
* Please demonstrate by using an example your ability to handle stressful/sensitive situation with tact, diplomacy and assertiveness
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: 08/09 MK