What you’ll be doing
Facilities Management Operations
1. Assist in the oversight and monitoring of FM services across a wide-ranging property portfolio, ensuring compliance with SLAs and health & safety standards.
2. Coordinate with service partners for planned and reactive maintenance, soft services, and helpdesk operations.
3. Use CAFM systems to analyse data, manage and improve workflows, track performance, and escalate associated issues.
Commercial Cost Control
4. Support the contract change process, budget tracking and cost reporting for FM operations and small projects.
5. Assist in procurement activities, including quote reviews, PO management, and supplier engagement.
6. Contribute to financial assurance and value-for-money initiatives during both business as usual and contract mobilisation
Quality Assurance & Performance
7. Support in audit activities, inspections and actions to ensure service quality and compliance with internal and external standards.
8. Track KPIs and performance metrics, escalating issues and supporting continuous improvement.
9. Assist in the development of our QA frameworks and corrective action plans.
Project Delivery Support
10. Provide operational input into minor works and capital projects, ensuring alignment with FM standards.
11. Support project documentation, scheduling, and contractor coordination.
12. Monitor project milestones and assist in post-implementation reviews.
Contract Transition, Mobilisation & Transformation
13. Support mobilisation planning, including resource onboarding, system setup, and governance alignment
14. Assist in the execution of transition plans, ensuring readiness for service commencement and operational handover
15. Track transformation activities, including processes, risk management, and stakeholder engagement
16. Liaise with internal teams and suppliers to ensure contract terms are operationalised effectively
You'll have the following skills and experience
17. Experience in FM operations, ideally within a multi-site or complex environment.
18. Understanding of commercial and financial processes in FM.
19. Familiarity with contract mobilisation and transformation frameworks.
20. Strong organisational and communication skills.
21. Proficiency in CAFM systems and Microsoft Office tools.
Benefits
22. Annual On target bonus 10% (personal and company multipliers)
23. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
24. Life Assurance
25. Direct share scheme
26. Exclusive colleague discounts on our latest and greatest BT broadband packages
27. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
28. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
29. Discounted EE TV including TNT Sport and the NOW Entertainment membership
30. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
31. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
32. 25 days annual leave (not including bank holidays), increasing with service
33. Volunteering days so you can give back to your local community
34. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’