Service Desk Technician
At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.
Our Service Desk is more than just a support hub - it's your gateway to a fulfilling career in tech! We're dedicated to supporting driven individuals who are genuinely interested in IT. Our Service Desk Manager, who started his own journey as an apprentice here at Zenith, is a testament to the fantastic growth opportunities we offer. You'll be joining a respectful and collaborative team that genuinely cares about one another and regularly receives glowing feedback from colleagues. You'll be the friendly first point of contact (face to face, phone, emails) for our colleagues across our three divisions, providing essential IT support that includes troubleshooting a variety of faults and answering queries, both over the phone and in person.
This role is shift-based between the hours of 07:00 - 17:30 and is located at our Kirkstall Forge office in Leeds.
What's the Role
* Act as a point of contact for phone calls, walk-ups, emails and support tickets from colleagues regarding IT issues and queries
* Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications
* Monitor internal ticket system for new incidents and service requests
* Update the knowledgebase with known issues or workarounds
* Complete administrative tasks on Active Directory, Azure Active Directory, Office 365, and Intune
* Provide desktop support, including new device configuration, fault-finding, and installation of authorised software
* Complete Joiner, Mover, and Leaver requests
What Can You Offer
* Excellent customer service skills
* Good written and verbal communication skills
* Knowledge of Windows OS and standard applications packages such as MS Office
* Ability to learn new technologies quickly
* Strong desire to work in a team environment
* Good people skills and ability to interact with colleagues across all levels of the organisation
* Team player with the desire for continuous improvement
What's in it for You
* Salary £26,074.10 per annum
* 24 days annual leave plus your birthday off, with the option to buy more
* Private Medical Insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
* Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
* Development opportunities through our MyGPS personal development framework
* Perks at Work - discounts on everyday essentials
* Onsite GP, Employee Assistance Programme, Mental Health First Aiders
* Sports and social clubs, company activities, and team events
* Inclusive culture with colleague-led equality networks
* Free onsite parking
* Agile working - you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you'll work with your manager to agree how this works best
Why Zenith?
* Award-winning - Leasing Company of the Year (Fleet News 2023), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
* Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
* Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
* Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
* A place to grow - Clear pathways through our MyGPS personal development framework
Sounds like the right opportunity for you?