Overview
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
Responsibilities
* Line Manage a team of Customer Services Technicians.
* Meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
* Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
* Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.
* Offer courteous, exemplary and efficient customer service at all times.
* Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals.
Qualifications
* Experience in a similar role with another housebuilder is essential.
* General knowledge of NHBC Technical Requirements/Guidelines essential.
Benefits
* Competitive basic salary.
* 26 days annual leave + public holidays + your birthday off.
* Opportunity to earn 10% bonus.
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