Job Summary
To provide high-quality, compassionate continuity of care to patients through efficient administrative duties and effective communication supporting the aligned GP Team, while remaining flexible to work across all GP Teams and sites to ensure smooth daily operations.
Key Responsibilities
* Assist GPs ensuring smooth delivery of processes. Prioritise tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
* Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and in line with documented processes.
* Manage GP team referrals, addressing queries and requests promptly, ensuring targets are met.
* Process inbound documents in line with processes maintaining strict confidentiality and data protection standards.
* Utilise protocols and stay updated on process changes.
Person Specification
Qualifications:
* At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
Experience:
* Proven experience in general practice, particularly in reception or patient services, or a similar environment.
* Experience in customer or patient services, particularly in dealing with the public.
* Supervisory experience or demonstrated potential in this area.
* Proficient in using computerized systems and previous experience in patient care.
Skills:
* Excellent interpersonal, customer service, and communication skills, both verbal and written.
* Attention to detail, especially in following processes and completing repetitive tasks.
* Ability to follow instructions and manage difficult situations.
* Strong organisational skills and computer literacy.
* High standards for self and team, with a strong team spirit.
* Knowledge of General Practice Reception processes and systems (e.g., EMIS, Anima, Accurx and Outlook).
Employment Details
Salary: £12.71 to £12.89 an hour
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: A1799-26-0010
Job location: Weston Lane Surgery, Weston Lane, Southampton, Hampshire, SO19 9GH, United Kingdom
Closing date: 18 June 2026
Contact Information
Recruitment Administrator
Toni Sketcher
hiowicb-hsi.livingwell-recruitment@nhs.net
02380425319
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