Are you excited about understanding what customers need and using this to make data‑led recommendations? Are you passionate about finding the story in survey results and learning about what different competitors are doing?
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Being part of Cambridge means pursuing potential – yours and ours – in an environment that values insight, collaboration and making a meaningful impact through education.
We're seeking a driven Insight Executive to join a small but collaborative team at a time of significant change in academic publishing and higher education. This is your opportunity to make a difference not just at Cambridge, but for the millions of customers we serve worldwide.
About the role
This exciting market and customer insight‑focused role sits within the Academic product group, which publishes books and journals and supports learning, teaching and research across higher education. The role contributes to strengthening the organisation's understanding of customers, markets and competitors, ensuring insight supports informed decision‑making.
Main responsibilities
* Deliver customer insight and market research projects ranging from surveys to online panels, including creating research questions, analysing results and compiling reports.
* Supporting the management of online customer panels, including maintaining engagement and contributing to recommendations.
* Share insights across the team to drive understanding of customer needs and market dynamics, ensuring the customer is at the heart of decision‑making.
* Work across a range of projects, including collaborating with third‑party agencies, and supporting the wider Insight team.
Additional responsibilities and accountabilities
* Supporting the delivery of customer advisory boards, including logistics and stakeholder communication.
* Managing multiple insight projects at the same time, prioritising work to meet agreed timelines and budgets with guidance from the manager.
* Ensuring customer and research data used for insight activities is handled in line with internal guidance and data protection requirements.
About You
You are curious about customers and markets and motivated by using insight to inform better decision‑making. You are comfortable working with data and research outputs, enjoy collaborating with others, and are keen to continue developing your skills within a supportive insight function in a changing and complex environment.
Essential criteria
* Some experience in market research, customer insight or data analysis, either as part of a role or as a primary role focus.
* Experience creating, distributing and analysing results from online surveys, or working with customer panels.
* Awareness of qualitative and quantitative research techniques, such as surveys, interviews or customer panels.
* Ability to analyse and categorise data and present findings clearly using charts, tables or visuals.
* Good communication skills, including the ability to share insight in engaging formats that support understanding and decision‑making.
* Strong organisational skills, with the ability to prioritise and manage multiple pieces of work to meet agreed timelines, with support from your manager.
* Experience using Excel, PowerPoint and Word to work with data and create reports or presentations.
Desirable criteria
* Experience supporting insight or research projects involving multiple stakeholders or third‑party agencies.
* Awareness of data protection, privacy or GDPR requirements in a research context.
* An interest in, or understanding of, higher education, academic publishing or research‑based organisations.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world‑class, flexible rewards package, featuring family‑friendly and planet‑friendly benefits including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 × annual salary
* Green travel schemes
Equal Opportunity and Disability Statement
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12‑month duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.
We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
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