Job Summary
Position title: Store Manager
Reports to: District Manager
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market‑specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high‑quality products. Your overall success in this position depends on the ability to lead, develop, and retain a highly engaged team, deliver best‑in‑class guest experiences, and meet cost budget, sales targets, and EBITDA.
Key Responsibilities
* Virtue‑Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
* Recruitment: Responsible for recruitment, pre‑boarding, and onboarding of team members, and for optimal team positioning and future talent pipeline.
* Employee Engagement: Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and achieving employee engagement score benchmarks.
* Guest Experience: Ensure a guest‑first approach, building strong guest relations through the local community and increasing guest loyalty.
* Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards and maintaining brand and local standards.
* Shift Planning and Structures: Create optimal store shift plans considering seasonality, local events, and other circumstances, ensuring ideal workflow and budget compliance.
* Stock Handling: Full ownership of stock handling, including counting and ordering to ensure optimal inventory and control waste percentage.
* Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.
Key Qualifications
* Minimum 2 years of experience in a similar leadership role.
* Experience leading a team of at least 10 employees.
* Excellent interpersonal skills.
* Motivated to become a people‑centric leader.
Key Performance Indicators
* Operational Requirements: Hygiene standard, pest and fire safety control, overall 4‑wall compliance.
* Employee Engagement: Employee engagement score, employee turnover, quick quits.
* Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
* Store Performance: Sales target, waste, salary cost, productivity, overhead cost, 4‑wall EBITDA.
EEO Statement
We welcome individuals from all backgrounds and encourage diversity in our workplace.
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