At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home! We are seeking a proactive, detail-oriented, tech-savvy Lead P roperty Management Systems Coordinator to lead, maintain, and enhance our property management software and digital tools. What You’ll Be Doing In this role you will ensure that our property management systems operate smoothly and will play a key role in optimising operational efficiency and will also be required to act as a mentor and coach to colleagues. Customer Liaison: Handle Landlord and Tenant enquiries with flair and professionalism. Query Management: Tackle queries, resolving disputes like a pro! Account Management: Raise invoices, conduct account reconciliations, set up standing orders, prepare financial reports Team Collaborator: Work closely with property managers and other colleagues to keep everything running smoothly and provide training to the team. Developing processes and procedures to improve the smooth running of the Property function. Serve as a primary contact for all Property Management System needs, updates, and issues. Monitor system performance and coordinate technical troubleshooting with internal teams and external vendors. Implement system updates, enhancements, and new features as required. Develop and deliver training materials and sessions for staff across multiple departments. Maintain system data accuracy, reporting tools, and user access controls. Analyse workflow processes and recommend improvements to strengthen operational efficiency. Assist with onboarding new properties or business units into the property management systems. Produce regular and ad-hoc performance reports for management. What We’re Looking For Account Management experience Customer relation s experience Knowledge of Property Management software (MRI Qube or ProLease is preferable). Desire for personal growth by undertaking learning and training opportunities Communication Skills: Exceptional verbal and written communication skills—you're the friendly voice that everyone loves to hear from! Organisational Skills: Excellent time management, prioritisation, and diary management to keep everything on track. Team Spirit: A collaborative, approachable attitude that makes you a joy to work with. Tech Savvy: Proficiency in the Microsoft Office suite, including advanced Excel skills and experience of databases. Analytical skills to improve and implement departmental procedures. Willingness to embrace professional development and training opportunities This role is primarily office based but there may be an opportunity to work remotely 1 day per week following induction period. We are willing to consider a job share arrangement for this role. What’s in it for you? Competitive Base salary Discretionary bonus Retirement savings plan Life assurance Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more. Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway Why Choose Us? Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers. Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. SBMUK