Overview
Duty Manager, Malmaison – Liverpool. Salary from £30k - £32k depending on experience + TRONC. 45 Hours. Permanent. Set Shifts. Career development opportunities.
About The Role
Working across multiple departments, this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel. You will be a hands on manager with experience of working within a busy Food & Beverage Department. You will be looking for a role that will allow you to continue your development from Junior HoD to a Senior HoD role. As Duty Manager you will assist in the smooth running of all customer facing departments - from supporting the breakfast team, managing a busy checkout period, through to checking bedrooms with the Housekeeping Manager. Experience in Guest Relations would be advantageous, as would an interest in what is trending in the local area around the hotel. There may be opportunities to progress to higher levels within Malmaison or Hotel Du Vin depending on performance.
Responsibilities
* Work across multiple departments (F&B and Front Office) to ensure a seamless guest experience.
* Support breakfast operations and manage busy check-out periods.
* Coordinate with Housekeeping to ensure bedrooms are prepared to standard.
* Act as a hands-on manager, guiding and mentoring team members.
* Engage with guests to uphold service standards and troubleshoot issues as needed.
Qualifications & Experience
* Experience in a busy Food & Beverage Department or front-of-house operations.
* Strong guest relations skills and a customer-focused mindset.
* Interest in local area trends and a proactive approach to team development.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Rate (50% off best available rate).
* 35% off dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes and ongoing training.
* High Street discounts and experiences
* Cycle to work scheme
* Healthcare Cash Plans (dental, optical, medical and more)
* Referral schemes up to £1500
* Uniform provided
* Wellness & National Campaign Days calendar and Wagestream pay-on-demand options
* Complimentary stays on anniversaries with Dinner, Bed & Breakfast
* Support from The Brain Charity and Employee Assistance Programme (24/7)
Other
* Equal opportunities employer; applications welcome from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
To apply, click Apply Now.
Location: Liverpool, United Kingdom
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