Why Carrier?
At Carrier, we’re not just a company; we’re pioneers in the world of heating, ventilation, and air conditioning (HVAC) solutions. As the inventors of modern air conditioning, our legacy is built on innovation and excellence. We’re dedicated to creating healthier homes, buildings, and shipping environments while minimizing our environmental impact. Our diverse and inclusive workforce is the heartbeat of our success, ensuring that our clients are always at the center of what we do.
About the Role
As an HVAC Technical Support Advisor, you will play a crucial role in delivering high-quality technical support to both external and internal customers. You’ll be part of a collaborative technical team, providing assistance via phone and email, and occasionally visiting sites to ensure our products—like VRFs, chillers, and split systems—are performing at their best. Continuous learning is key, and you’ll maintain your technical expertise through ongoing training.
Your Responsibilities
* Handle technical calls from customers, both internal and external.
* Respond to technical emails and coordinate customer assistance site visits.
* Prepare detailed reports for customers.
* Assist in training apprentices.
* Manage out-of-hours technical calls as per your training.
What We’re Looking For
* Experience with HVAC Products (VRFs preferred, along with chillers and split systems)
* F-gas certificate
* Hydrocarbon certificate is a plus
* Guilds or NC in Refrigeration
* Valid UK driving license
* Excellent communication skills
* Proficient in Microsoft 360 & Outlook
* Willingness to travel occasionally to other sites
What We Offer
* Competitive salary based on your experience
* 25 days of holiday
* Life insurance coverage
* Pension scheme
* Stable working hours from Monday to Friday
* Company laptop and mobile phone
Our Commitment to You
At Carrier, our greatest assets are our employees—their expertise, creativity, and passion. We are committed to creating a workplace that attracts, develops, and retains top talent. We foster an environment of engagement and teamwork, driving innovation for our customers. Diversity and inclusion are at the core of our growth strategy, and we continuously strive to improve our practices based on employee feedback. This is The Carrier Way.
Join us and make a difference!
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
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