AT THE FOREFRONT OF FUTURES Who are we looking for? Were on the hunt for a full timepositive, friendly and empathetic Customer Service Agentto join our buzzing, friendly and experienced team, ready to support you on your career journey. As a top performing housing provider, no two days are the same for our busy Customer Service team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so youll need to be calm under pressure, resilient and respectful even when faced with challenging situations. Youll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel. You dont need previous experience of the housing sector - because youll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner. Above all youll be diligent, professional, and a fantastic ambassador for Futures Housing Group because as far as our customers are concerned, you are Futures A few key points from our role profile Be the first point of contact for all general enquiries and repair related customer interaction and endeavour to remove the need for subsequent contacts. Handle contact through a variety of channels including inbound and outbound calls, emails, webchat, social media, written and face to face channels. Ensure the highest levels of integrity and sensitivity are always maintained. Futures who? Were a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is Great places, great services, great tomorrows. Were an Investors in People Platinum employer and our people tell us they love working here. What well do for you Youll start your career journey in our amazing state of the art workspace, so youll have great technology, great people and an great environment around you. On completion of your 3-6 month training period and having met the necessary criteria youll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, youll have access to our local Touchdown points where you can work alongside your colleagues or those from other teams. We invest in your development, taking your progression very seriously. Whatever you put in you get out Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why weve invested in a state-of-the-art building along with games area in our Atrium, free refreshments and our chill out zone The Sanctuary We have free parking on-site and if you cycle to work weve showering facilities too Our aim is to make your working week as rewarding as possible. If youre successful, youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year, and your working week will be 37hours. Youll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing youre helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Be sure to apply using the URL provided, we'd hate to miss your application