Service charge & rent officer

We have an exciting opportunity for a Service Charge & Rent Officer to lead on managing agents and carry out the administration, and communication of service charges and rent application for homeowners, freeholders on estate and garages.

Company Description

Saffron Housing Trust Limited is a housing association based in South Norfolk, managing over 6,600 homes across Norfolk, Suffolk, and East Anglia. The organisation focuses on providing quality, affordable homes and specialist accommodation for older and vulnerable adults. Saffron aims to be known for inspiring communities, building trust, and being an inspiring organisation to work with and for. Saffron has ambitious plans to develop new affordable homes, improve services and efficiency, and help shape and support strong local communities.

Role Description

This is a full-time, hybrid role based in Long Stratton. The Service Charge & Rent Officer will be responsible for calculating, setting, and reviewing rents and service charges in line with legislation, regulation, and internal policies. Day-to-day activities include preparing annual rent and service charge schedules, updating systems and records, and producing clear communication for tenants about changes and cost breakdowns. The role involves monitoring income, investigating variances, and working closely with colleagues in finance, housing management, and property services to ensure accuracy and value for money. The post holder will respond to tenant queries, provide clear explanations of charges, support consultations, and contribute to continuous improvement in rent and service charge processes and reporting.

Qualifications

• Strong numerical, analytical, and data-handling skills, with the ability to work accurately with complex figures and reconciliations.
• Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing.
• Good knowledge about relevant housing, rent, and service charge legislation, regulation, and best practice.
• Proficient IT skills, including confident use of Excel and housing or finance management systems.
• Clear written and verbal communication skills, with the ability to explain detailed or technical information in a straightforward way to non-specialists.
• Strong attention to detail, problem-solving skills, and the ability to prioritize workload and meet set deadlines.
• Collaborative working style, able to build effective relationships with tenants, colleagues, and external partners.
• Degree level or equivalent relevant professional qualification or qualified by experience.
• Evidence of continued professional development.
• Have or are working towards a Chartered Institute of Housing (CIH) Level 2 or above, or similar.