What we are building at Conveo
Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer across insights, marketing, and product teams.
#1 What problem are we solving and why is this an important problem to solve
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
#2 The team you will join
You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
#3 How we operate
* We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
* Our engineering team talks directly with our customers. No layers in between.
* We work hard and we have fun.
* To keep our quality bar incredibly high, we want to execute with the smallest possible team.
About the Role
As our IT Manager, you will own and evolve Conveo's internal IT environment. You'll lead strategy and execution for internal systems, tooling, security practices, and support operations that empower our teams — especially as we grow our London office and wider global footprint.
This role is strategic and hands-on: you'll define frameworks and policies, improve internal processes, and resolve real day-to-day challenges that impact Conveo as a whole.
Responsibilities
* Develop and lead Conveo's internal IT strategy, roadmap, and support processes.
* Manage and optimise core systems: identity & access management, device provisioning, cloud services, collaboration tools, and internal tooling.
* Ensure best-practice IT security across the organisation (e.g., least privilege access, MFA, endpoint protection).
* Define and enforce IT policies, onboarding/offboarding workflows, and asset management.
* Act as the primary contact for IT support tickets, vendor relationships, and escalations.
* Partner with HR/People Ops on recruiting, onboarding, performance, and payroll systems.
* Support cross-functional teams with infrastructure needs, integrations, and operational improvements.
* Maintain documentation of systems, policies, and disaster recovery procedures.
* Help Conveo mature towards enterprise-ready security and compliance standards.
You Are
* Experienced (5+ years) in IT management, systems administration, or a similar role.
* Comfortable owning end-to-end internal systems in a fast-paced SaaS scale-up.
* A strong communicator capable of partnering with both technical and non-technical colleagues.
* Familiar with cloud platforms, identity management, security fundamentals, and modern collaboration stacks.
* Proactive, resourceful, and highly execution-oriented.
Nice-to-Haves
* Prior experience in start-ups or high-growth tech environments.
* Comfort with compliance frameworks and audits (e.g., GDPR, SOC 2).
* Familiarity with ISO 27001 and ISO 27701 standards and certification processes is strongly preferred (information security + privacy management).
* Bonus: awareness of ISO AI management systems) and how governance applies to AI-driven products.
* Familiarity with hybrid/remote tooling and operational best practices.
Why Join Us?
* Work at a hyper-growth, YC-backed startup where ownership is real and your ideas visibly shape the company.
* Play a key role in defining how a cutting-edge AI organisation operates as it scales.
* Build and own a foundational function at a rapidly growing AI company, with influence across teams.
* Collaborate with a high-calibre, low-ego team that values impact, speed, and clear thinking.