Job Description
Lead a dynamic team of Sales Coordinators within our Global Sales Admin department, supporting Health, Science, Marketing and Licensing Solutions and Sales Admin operations across multiple regions. This hybrid leadership role combines hands‑on team management with continued operational involvement, providing an opportunity to drive both team development and revenue impact while maintaining direct connection to our sales support operations.
Location: Bognor Regis, GBR
Responsibilities
* Lead and develop a team of 4–5 Sales Coordinators, conducting weekly 1:1s and monthly meetings with Sales Managers.
* Perform coordinator duties part‑time, including order processing, invoicing and client support to maintain operational continuity.
* Support department initiatives and process improvements to align Sales and Admin structure for maximum revenue impact.
* Monitor SFDC Queue, aging/on‑hold reports, contract compliance, and accounts receivable bypass for accurate reporting and risk mitigation.
* Coordinate team workload distribution and monitor service quality to ensure effective support to Account Managers and Sales Representatives.
* Handle team scheduling, performance discussions and basic HR coordination.
* Facilitate communication between team members and sales admin management.
* Maintain operational standards and process consistency across multi‑regional activities.
* Support team development through training coordination and knowledge sharing initiatives.
* Ensure compliance with Health & Safety policies, SOX controls and support annual audit processes.
Qualifications
* 3 to 5 years of experience in Sales Administration and Support in a B2B environment.
* Leadership experience or strong interest in people development.
* Strong background in sales operations, order processing or customer support.
* Experience with SFDC (Salesforce) and sales administration processes.
* Ability to work in a complex tech stack environment using multiple systems.
* Excellent communication skills and ability to work across multi‑regional teams.
* Strong organizational skills with attention to detail and process improvement mindset.
* Flexibility to balance leadership responsibilities with hands‑on operational duties.
Benefits & Salary
Base salary range: £26,300 to £35,900 (GBP). Healthcare, pension, flexible work arrangements and professional development opportunities are included in our comprehensive benefits package.
When applying, please attach your resume/CV to be considered.
EEO Statement
Wiley is an equal‑opportunity employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or any other status protected by federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the application process may contact tasupport@wiley.com for assistance.
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