Disrepair Surveyor
Location: Oldham
Hours: 37 hours per week
Reporting to: Disrepair Manager
Contract: Permanent
Salary: £42,947.25
Improving lives in Oldham
First Choice Homes Oldham has an exciting opportunity for a Disrepair Surveyor to join our team and play a key role in ensuring our homes are safe, well maintained and meet the standards our residents deserve.
This is a critical role in how we manage housing disrepair and housing conditions claims. You’ll help protect residents, reduce risk and support positive outcomes through early intervention, clear communication and effective resolution.
The impact you’ll make
You’ll be part of a team that takes pride in doing the right thing, putting resident safety first and continuously improving how we work.
By managing disrepair claims from start to finish, carrying out high-quality surveys and working closely with residents, colleagues and external partners, you’ll help minimise legal and financial risk while improving the experience for people living in our homes.
Your work will directly support FCHO’s commitment to providing safe, decent homes and building strong, trusting relationships with our residents.
What you’ll be doing
As Disrepair Surveyor, you’ll manage housing disrepair and housing conditions claims through to resolution, including both litigated and non-litigated cases.
You will:
• Undertake detailed property inspections where disrepair has been alleged and assess required works.
• Manage claims under the Pre-Action Protocol for Housing Conditions Claims.
• Prepare clear survey reports, technical specifications and schedules of work.
• Coordinate evidence, including information from colleagues, contractors and expert witnesses.
• Liaise with residents, legal representatives, contractors and internal teams to progress claims and manage expectations.
• Verify the validity of claims through effective investigation, communication and record keeping.
• Manage cases through to resolution, helping to reduce legal, financial and reputational risk.
• Monitor compliance with relevant legislation, including the Homes (Fitness for Human Habitation) Act 2018.
• Provide technical advice on repairs, maintenance issues and preventative action.
• Track, monitor and report on disrepair case progress and performance.
• Build strong working relationships with appointed experts and ensure service level agreements are met.
• Support colleagues with guidance on Pre-Action Protocol requirements, statutory timescales and recommended actions.
• Represent FCHO at court where required.
What we’re looking for
You’ll bring strong technical knowledge, a customer-focused approach and experience managing disrepair within a social housing environment.
You’ll have:
• An HND in Building Studies or equivalent.
• Extensive experience working as a Disrepair Surveyor in social housing.
• Strong knowledge of housing legislation, disrepair and Pre-Action Protocol requirements.
• Experience assessing repair requirements and writing specifications.
• Excellent written and verbal communication skills.
• The ability to manage multiple cases, prioritise effectively and meet deadlines.
• A full UK driving licence and access to a vehicle for work purposes.
Membership of a professional body such as RICS or CIOB, a CSCS card and experience within asset management or data analysis would be an advantage.
Why join FCHO?
First Choice Homes Oldham is a housing association providing safe, affordable and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory G1/V1 governance rating.
Every day, we’re proud to make a real difference in our communities. Our work is guided by our Corporate Plan, focused on quality homes, excellent services and strong communities. We care deeply about our customers, colleagues and communities and are committed to improving lives across Oldham.
What’s in it for you?
We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development, including:
• A salary of £42,947.25 per annum.
• A 37- hour working week with hybrid working options.
• 30 days’ annual leave plus 8 bank holidays.
• Option to purchase additional annual leave.
• Defined contribution pension scheme with up to 10% employer contribution and salary exchange option.
• Death in service benefit.
• Healthcare cash plan covering dental, optical and physiotherapy treatments.
• Private health insurance.
• Employee Assistance Programme offering 24 - hour confidential support.
• Doctorline, giving you and your family 24/7 GP access.
• Access to our colleague benefits platform, including retail discounts and wellbeing tools.
• Discounted gym membership.
• Professional subscriptions paid where essential for the role.
• Enhanced maternity, paternity, adoption and sick pay.
• Access to our on-site wellbeing room and on-site café.
• Long service awards.
Interested?
If you meet the criteria for the role and have the experience, values and passion to help us deliver safe, well-maintained homes for our customers, we’d love to hear from you.
Please send your application before 29/05/2026.
We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills, and we are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
We care that you have a great experience with us at FCHO. If you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.