Why work for HCPA?
* 37.5 hours a week, Monday to Friday, 9am to 5pm, based at our Welwyn Garden City home office with some hybrid working.
* Basic annual salary of £25,288 plus performance related pay.
* Care Professional Academy Rewards and Discounts.
* Pension / Sickness Scheme.
* Employee Assistance and Wellbeing Programme.
* 28 days annual leave, all bank holidays plus your birthday off work.
* Team socials, free parking, friendly and supportive team.
Recruitment Specialist – Role Overview
Based in Welwyn Garden City, working within a team of 3, you will facilitate the smooth running of the 'Herts Good Care Recruitment Service', a fully funded recruitment service offered to Care Providers in Hertfordshire. Your focus will be directly recruiting people into care and support roles.
Key Responsibilities
* Screen candidates based on values and arrange interviews with care employers.
* Follow up consistently with care employers and candidates to achieve outcomes.
* Hold occasional in‑person events to inspire the public to consider a career in care (campaigns).
* Provide day‑to‑day recruitment guidance to care employers (education).
* Source job applicants via job fairs, jobcentres, educational settings, CV databases, and more.
* Act as a key recruitment contact on the HCPA phone lines, dealing with candidate and employer enquiries.
* Obtain and monitor service feedback from both care employers and jobseekers.
* Ensure recruitment database is up to date and all communications are logged to maintain excellent customer service.
* Carry out any general tasks requested that contribute to the smooth running of HCPA.
Qualifications & Experience
* Experience working in a care setting.
* Experience working in an admin/office position.
* Excellent IT skills, organised, meticulous attention to detail, process driven.
* Great customer service skills; able to greet a caller with a smile.
* Proactive, able to work on own initiative.
* Professional and confident telephone manner.
* Ability to provide excellent customer service.
* Ability to communicate with people of all levels – candidates, care managers, HR professionals, and more.
* Ability to work to deadlines and meet KPIs.
* Ability to work as part of a team.
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