Housekeeper - Jersey Airport Position: Housekeeper Line Manager: Lounge Manager Location: Jersey Airport Contract: Full Time Salary: £15.00 per hour Shift Pattern: 6-day rolling pattern - 2 early shifts (5.00am-1pm) 2 late shifts (12.30pm-8.30pm) then 2 days off PURPOSE You are a key player in the team and you ensure our lounges are always pristine-clean. You pride yourself on the lounge being spotlessly clean front & back, it’s always guest ready. ROLE As a Housekeeper you engage with each guest to ensure that we deliver a great experience every time, creating a memorable guest experience is your aim. This is a multi-skilled role with excellent training provided for each of the below areas; Carry out all cleaning duties in the lounge floors, emptying bins. Replenish guest amenities, toiletries, and towels in a timely manner. Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards. Use of cleaning products in a safe manner. To follow cleaning procedures including use of equipment · Health & safety in the workplace including Control of Substances Harmful to Health (COSHH) Keeping public areas clean and tidy. Helping clean tables after customer use. Working as part of a team, helping others out when required. RESPONSIBILITIES Willing to help in every section and give special attention to an area, when needed. Ensure that your attention to detail is second to none, everything has a place and is polished to perfection. Always available with the right products to fulfil the task at hand. Ensure you are engaging, greeting every guest with a hello, a smile and always saying goodbye. Ensure that each toilet area is cleaned and sparkling GENERAL A friendly, welcoming & professional approach Working on initiative You will be working in shifts, so arriving in good time for the start of your shifts and logging your shifts using the No. 1 time management system is important You must comply with all policies and procedures as written in the Employment Handbook, SOPs Ability to follow set procedures and plans Be willing to help other team members wherever possible and to understand the flexibility required when business levels peak and trough Undertake any reasonable requests made of you by the Company including flexibility in hours, location and responsibilities Have a clean and presentable uniform in line with company standards Enjoying engaging with customers is an essential part of the role Previous experience in a similar position and/or experience of shift work an advantage BENEFITS 28 days paid holiday annually Complimentary staff parking provided at the airport whilst you are on shift Complimentary staff meal during your shift. 5 complimentary lounge visits each year 25% discount for lounge visits for your friends and family Employee of the Month Reward & Recognition schemes – the chance for your hard work and dedication to be awarded with a £50 voucher every month 24 hour confidential employee assistant programme, which supports our employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being Workplace Pension Scheme