Job Description:
People Service Administrator
Location: Salford Quays Office
Hybrid working options.
12 month Secondment, Full time 37.5hrs per week
Salary From: £25,200 in line with secondment policy and job grade
Role Overview
We're looking for a dedicated and detail‑focused People Services Advisor to join our People Services team on a Fixed Term Contract. This role exists to maintain a high‑quality HR support service during a period of significant operational demand, increased regulatory workload, and large‑scale organisational change. You will play a pivotal role in ensuring safe, compliant delivery across our highest‑risk processes helping us maintain excellent colleague experience across all HR touchpoints.
What You'll Do:
* Resolve first‑line HR queries via ServiceNow, email and phone to agreed SLAs.
* Manage more complex cases (e.g., maternity/paternity) with accuracy and care.
* Lead end‑to‑end processing of SARs: data gathering, identifying exemptions, and redaction in line with legislation.
* Support company car and EV processes, including eligibility and NMW checks.
* Handle employee loan requests and coordinate Occupational Health appointments.
* Support workplace adjustments, liaising with suppliers for assessments and equipment.
* Assist on the Travel Service Desk for complex senior leader bookings and invoice validation.
* Maintain data integrity across HR systems and support business‑critical change initiatives.
* Contribute to continuous improvement and operational efficiency projects, including future automation.
What You'll Bring:
* Experience in a high‑volume HR or operational environment.
* Strong customer service, communication and problem‑solving skills.
* High attention to detail, especially when handling confidential or sensitive data.
* Ability to stay calm and accurate under pressure while managing competing priorities.
* Proactive mindset with confidence to challenge, escalate early, and suggest improvements.
* Collaborative, flexible approach suited to an agile, matrixed team environment.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Various other benefits and online discounts
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
We encourage applications from people with diverse backgrounds and experiences.
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