CUSTOMER SERVICE ADVISOR - FIXED TERM CONTRACT UNTIL AUGUST 2026 SALARY - £25,416 PER ANNUM MONDAY TO FRIDAY 9.00AM - 5.00PM FIXED TERM CONTRACT UNTIL AUGUST 2026 What's in it for me? People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent. The role is initially a contract until August 2026 but has the potential to become fixed term. Day to Day Duties Duties include: To liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times. Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions. Identify customers' unsatisfied lines and action in accordance with individual customer requirements. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer credit's or declines within a given limit. Develop the relationship and lines of communication between the Organisation and customers. Advise customers of suitable alternative products and place orders where necessary on their behalf. Support Inventory in managing all stock levels by targeting and contacting potential customers. Essential Skills PC literate Previous customer service experience is essential ideally in an office environment Work on own initiative Problem solving Communication Planning & Organising Confident Pleasant, helpful attitude to all internal and external customers Desirable Experience GCSE/O Level English or equivalent desirable What training is provided? Training is provided Contact This client values its workers and provides an excellent work environment. If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more. ADZN1_UKTJ