The closing date is 25 February 2026
Administrative Support Officer, Band 3 (18 hours a week)
Gloucestershire Hospitals NHS Trust is offering an exciting opportunity for an Administrative Support Officer to join the Gloucestershire Bowel Cancer Screening team.
The team are responsible for arranging and undertaking diagnostic tests for patients that have had a positive bowel cancer screening test across Gloucestershire. An Administrative Support Officer is required to support our busy team.
Main duties of the job
* Provide comprehensive administrative support to the Bowel Cancer Screening Team.
* Answer non‑clinical queries from patients, team members and other departments, using initiative to resolve enquiries in a professional manner, providing accurate information or redirecting enquiries as appropriate to ensure they are responded to in a timely manner.
* Ensure new referrals are processed promptly; ensuring that patient information is accurately inputted into the correct systems, preparing clinic packs and ordering notes.
* Monitor clinics and theatre lists across both sites; ensuring lists are accurate and patient information is accurately input. Support the Programme Manager to ensure that clinics and lists are effectively utilised.
* Ensure that patients are processed through the correct administrative pathway. To be responsible for booking, cancelling or changing appointments, and accurately recording the outcomes of appointments.
* Responsible for maintaining both manual and electronic filing systems and databases; ensuring all patient medical records passing through the department are booked in and out appropriately, and that all relevant documents are readily accessible.
* Support the Programme Manager with the collection and organisation of data for audits.
* Order stationery and office supplies for the team using the Trust's procurement system.
* Organise own day‑to‑day tasks or activities.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on‑site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job responsibilities
Please see main duties of the job section, and the Job Description and Person Specification for more information.
Person Specification
Qualifications, Skills and Experience
* GCSE grade C or above (or equivalent) in English or Maths
* Keyboard skills to RSA II or equivalent level of skills.
* Appropriate administrative or secretarial experience within the NHS or other health and social care setting.
* Experience and skills in using the standard Microsoft Office programs, particularly Word, Excel and Outlook.
* Able to communicate effectively with a broad range of stakeholders.
* Effective organisational and prioritisation skills.
* A high level of accuracy and attention to detail.
* Ability to work as part of a team.
* Able to work under pressure to meet deadlines.
* Able to demonstrate ongoing personal development and a willingness to undertake any training as needed.
* Experience of working in a relevant field, such as another Bowel Cancer Screening team or endoscopy.
* Experience of using hospital ICT systems, including Trakcare and Medilogik.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
£24,937 to £26,598 a year(pa pro rata if part‑time)
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