Engineering Operations Technician, InfraOps Cluster Operations
Job ID: 3071683 | Amazon Data Services UK Limited
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, network engineers, supply chain specialists, security experts, and operations managers across AWS. The role is an on‑site maintenance technician and operator for an AWS data centre. The Data Centre Engineering Operations Technician (EOT) operates and maintains all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre to support mission‑critical servers with better than 99.999% uptime.
Responsibilities
* Operate and maintain mechanical and electrical equipment.
* Troubleshoot facility and rack‑level events within internal SLAs.
* Perform limited maintenance tasks (filter changes, HVAC PMs, rack power installs, rack PDU, rack ATS replacements).
* Provide support to Data Centre Operations technicians.
* Perform root cause analysis of equipment failures.
* Ensure all safety procedures are adhered to while performing work.
* Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking.
* Utilise internal CMMS to manage building workflows and spare part inventory.
* Supervise contractors who perform servicing or preventive maintenance.
* Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites.
* Fully comply with all physical security procedures and policies.
Basic Qualifications
* Ability to work in cramped and/or elevated locations with or without reasonable accommodation.
* Technical training (Military or trade school) or relevant experience.
* Strong verbal and written communication skills.
* Proficient with Microsoft Office products (Excel, Word) and web‑based operational tools.
* Familiar with BMS and EPMS control systems and data collection/trending.
* Proficient with maintenance management software.
* Commutable to the Thames Valley Region.
* Ability to relocate for up to 1 year for specialised training to prepare for a deployment location in a new data centre region.
* Career must be UK national and able to obtain and maintain a UK Government Security Clearance.
Preferred Qualifications
* 4+ years of Data Centre Engineering Experience.
* Degree in Electrical, Mechanical Engineering or a relevant discipline.
* Fundamental knowledge of network design and layout and low‑voltage (copper/fibre) cabling.
* Valid driver’s licence and own vehicle; must pass a driving record check.
* Travel between sites/locations during the workday may occur.
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