Tesco Shift Leader - Days - Bristol Axbridge Rd Express
We’re looking for a motivated Shift Leader to manage our store operations, ensuring a high level of customer service and store performance. This is a full‑time role based in Bristol, offering a competitive pay package and the chance to grow your career at Tesco.
Pay
Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
Working hours
To support flexibility we offer a minimum of 16 guaranteed hours each week, with the possibility of fewer hours down to 12 for those who wish.
Availability window
* Sun: 05:00-23:00
* Mon: 05:00-23:00
* Tue: 05:00-23:00
* Wed: 05:00-23:00
* Thu: 05:00-23:00
* Fri: 05:00-23:00
* Sat: 05:00-23:00
Responsibilities
* Work in a fast‑paced retail environment with a variety of tasks.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support your colleagues in‑store, ensuring a safe work and shopping environment.
* Maintain an understanding of store performance and assist managers in delivering actions that improve operations.
* Lead from the front, setting a positive example for team members.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience.
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, and completing duty cover, ensuring all decisions are right for safety.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Providing excellent customer service, listening to customers and putting them first.
* Keeping the team informed on communications, changes, or updates.
* Staying knowledgeable about store performance, and looking for ways to improve and simplify operations.
* Coordinating store improvements and removing obstacles to great service.
* Following health and safety routines and procedures, and ensuring colleagues do the same.
* Recognising and celebrating colleagues who deliver great service.
Qualifications
* Excellent role modelling with thoughtful customer service that meets customers’ needs.
* Strong relationship building with colleagues to foster a positive and inclusive team environment.
* Clear communication skills across multiple channels to keep the team well‑informed and up to date.
* Comfort taking the lead and overseeing the store in the absence of a Manager.
* Good judgment and flexibility in decision‑making, handling change to support customers and colleagues.
* Motivational leadership that inspires the team to exceed expectations.
* Curiosity and a continual search for ideas and opportunities to serve customers, communities, and the planet better.
* Minimum 18 years of age.
Benefits
* Holiday – 20 days plus a personal day rising to 22 days after 12 months, plus Bank holidays.
* Flexible working from day one.
* 10 % off and 15 % off on pay‑day weekends, saving up to £2,000 a year via the Colleague Clubcard.
* Access to free wellbeing services and resources for mind, body and life.
* Life cover of five times pay and award‑winning pension with employer match up to 7.5 %.
* Discounts, shares, cycle‑to‑work schemes and other benefits you can choose.
* Uniform provided and support policies for all life stages.
* Access to colleague networks for shared backgrounds and experiences.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to equality, diversity and inclusion and welcome candidates from all backgrounds.
Accessibility & EEO
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
We recruit only individuals who are over 18. For roles that involve early‑morning or late‑night hours or work in specific areas such as warehouse, bakery, counters or driving, the candidate must be over 18.
Additional information
Please note: applications are only accepted from candidates who have passed the school leaver’s age. For more information about us, visit www.tescoplc.com.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing – Retail
J-18808-Ljbffr