Job Summary
Lead and develop a team to achieve sales and high standards of customer service, and ensure in‑store presentation standards and retail operational practices are maintained. As a Telstra Retail Store Manager, you’ll work with your Area Managers to coach and grow your team to greatness. Use your previous retail management experience to lead from the front, inspire the next generation of the retail team, and develop a high‑performing team while enhancing your skills and growing professionally.
Responsibilities
* Ensure the store’s KPIs (sales and customer service) are met.
* Develop and nurture a high‑performing, customer‑experience focused team within a fast‑paced environment.
* Maintain an inclusive store culture that is positive and welcoming.
* Identify and lead the recruitment of new store team members.
* Collaborate with your team members, lead performance reviews, and help grow their careers.
* Demonstrate recent people‑leadership success within a target‑driven retail sales environment.
* Energetically drive the team to exceed sales targets and KPIs.
* Lead from the front, influence, and build rapport with a diverse and varied team.
* Resolve customer issues with ease and bring creative solutions to problem solving.
* Lead through times of change (products/systems) and guide your team on the journey.
Why Telstra?
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because diversity strengthens our team and enriches our work. We have zero tolerance for harassment of any kind and prioritise creating a safe workplace culture where everyone can thrive.
We work flexibly at Telstra; talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or reasonable adjustments needed to take part equitably during the recruitment process.
Benefits
* Store performance‑related commission.
* 30% off Telstra services.
* Telstra mobile and SIM card.
* Exclusive discounts and offers across 240 brands and partners.
* 16 weeks paid parental leave for primary and secondary carers.
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