Overview
This role offers the chance to shape our digital experience as we deliver major redesigns, a full platform rebuild and new Group wide UX guidelines. You will improve journeys, enhance content and processes, and bring ideas to life through thoughtful, high‑quality design while working closely with supportive colleagues. This is a hybrid role, based primarily at our London or Bristol office.
Responsibilities
* Create service blueprints, wireframes and prototypes to communicate design concepts.
* Develop intuitive interaction and navigation models for digital journeys.
* Communicate usability and accessibility standards with clear, evidence‑based rationale.
* Present design strategies and high‑level concepts to senior partners.
* Evaluate solutions through user research, testing and feedback.
* Lead the design process and champion adoption of the design system.
* Collaborate with cross‑functional teams to ensure cohesive delivery.
* Support and mentor colleagues while continuing to grow your own skills.
What will make you stand out?
You’ll thrive in this role if you bring strong user experience and design expertise, with hands‑on experience in user research, testing and turning insights into clear, actionable recommendations. Proficiency in Figma, including mock‑ups, wireframing and prototyping, is advantageous, and awareness of WordPress is a welcome bonus. Experience working on websites, digital journeys or within a regulated environment adds real value. You’ll feel confident contributing to major redesign projects, applying new UX guidelines and collaborating with colleagues of all backgrounds and experience levels.
Qualifications
There are no specific qualifications or minimum educational requirements for this role.
Key Competencies
* Customer Focused - Self
* Better Together - Self
* Be Decisive - Self
* Take Ownership - Self
* Manage Risk - Self
Inclusivity Statement
We are on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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