Summary
Do you have a positive, can-do attitude with a genuine passion for delivering a five-star customer service experience? Are you looking for a fulfilling business administration apprenticeship opportunity with plenty of development opportunities? If you are conscientious, trustworthy and reliable, then this is the role for you!
Wage
£15,600 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, 09:00 - 17:00. Option of flexible hours within 08:00 to 18:00.
37 hours 30 minutes a week
Start date
Monday 6 October 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
PETA Ltd are working alongside The Right Online Course Company to recruit and train a Business Administration Apprentice to support the team with daily operations. If you are conscientious, trustworthy and reliable, then this is the role for you!
The Business Administration Apprentice will be working with the administration team to support the business needs across a range of activities.
Duties will include, but are not limited to:
* Carry out general administration duties
* Answering various enquiries from customers
* Coordinate office activities and operations efficiently
* Create and update records and databases
* Following up and documenting activities
* Assist colleagues wherever necessary
* Making and receiving phone calls
* Managing appointment books
* Filing documents on the PC and paperwork into folders
Where you'll work
16 THE PARKWOOD CENTRE
ASTON ROAD
WATERLOOVILLE
PO7 7HT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PETA LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12-days at the PETA training centre in Cosham. You will be supported every 6-weeks with visits from your PETA Learning & Development Coach.
Requirements
Essential qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* IT skills
* Attention to detail
* Problem solving skills
* Initiative
* Good communication skills
* Eager to learn and commit
* Able to prioritise
* Must be conversational