Responsibilities Review and recovery of outstanding funds owed to Hays Travel and identify & manage risk Competences / Qualifications Excellent communication skills, high standard of literacy and email etiquette Excellent, organisational and administration skills Provision of excellent customer service to internal and external customers at all times Accuracy and excellent attention to detail Ability to work to strict deadlines Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required Ability to act on own initiative and prioritise workload Flexibility to suit needs of the business Specific Duties Full investigation of overdue bookings and customers direct debits to determine risk Send relevant balance letters to customers within the agreed timescale Liaising directly with customers & branches to recover funds owed Liaising with all Hays Divisions & head office teams to resolve any issues Completion of assigned reports as allocated by the team leader Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately General To undertake any other duties that may fall into the job criteria To conform with all Health and Safety regulations and policies To follow the company expectations regarding service standards at all times this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved About Us As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 500 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years and continue to grow each year. Our values Our SMILE values are embedded into our company and ensure our teams work strongly together. You and all our colleagues will ensure that the Hays Travel values are always demonstrated. Supportive Motivational Innovative Loyal Excellent What it’s like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.