Overview
Job Title: Customer Services Adviser
Location: Old Hall Street, Wolverhampton
Contract Details: Temporary, Part-Time
Salary: £13.05 per hour
Working time: Monday 8.30am - 1pm, Tuesday and Wednesday 9am - 5pm
Office Working
About Our Client: Join a dynamic team within the Education Directorate of a leading public sector organisation committed to providing the best possible care and support for our community. We are dedicated to effective corporate parenting and strive to create a welcoming environment for all.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Benefits & Perks
* Competitive hourly rate
* Opportunity to develop customer service skills
* Friendly and supportive team environment
* Flexible working hours
* Engage with the community and make a difference
Responsibilities
* Serve as the first point of contact for customer inquiries via phone, email, live chat, and in-person.
* Provide outstanding customer service and ensure all enquiries are processed in a timely manner.
* Assist with enrolment processes and provide clear information about courses and services.
* Maintain accurate records of customer interactions and follow-up actions in the MIS system.
* Greet and assist visitors in accordance with ID policies.
* Handle student ID badges, travel cards, and examination certificates.
* Manage incoming and outgoing mail and support general administration duties.
* Demonstrate discretion and sensitivity in all interactions.
Essential (Knowledge, skills, qualifications, experience)
* Strong customer service skills with a friendly demeanour.
* Excellent communication abilities, both verbal and written.
* Proficient in data entry and administration tasks.
* Good problem-solving skills and the ability to handle customer concerns effectively.
* Strong time management and organisational skills.
Desirable (Knowledge, skills, qualifications, experience)
* Experience in a customer service role, preferably in an educational setting.
* Familiarity with enrolment processes.
* Knowledge of relevant policies and procedures in public sector organisations.
Technologies
* Experience with Management Information Systems (MIS) is advantageous.
* Proficient in Microsoft Office Suite and other relevant software tools.
How to apply
If you are enthusiastic about providing exceptional customer service and making a positive impact in the community, we want to hear from you!
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