Income Officer
Liverpool
Contract
£14.93 per hour
Our client is looking for an experienced Income Officer
2 Day Office, 3 Day Remote
A detail‑driven and customer‑focused Income Officer to join our busy Transactional Services team. This is an excellent opportunity for someone with strong numerical skills and experience working with income, payments, or financial processing.
As an Income Officer, you’ll play a vital role in ensuring all payments received by the Council are accurately processed, allocated, and reconciled. You’ll handle income-related enquiries, support financial integrity, and help safeguard key revenue streams that support essential services across the city.
This is a varied role where precision, problem‑solving, and excellent customer service skills are essential.
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
Key Responsibilities
* Accurately allocate payments received via BACS, CHAPS, card, cheque, online, phone, and bank deposits.
* Manage all administrative duties related to income processing.
* Handle income reversals such as chargebacks, refunds, Direct Debit rejections, and unpaid cheques.
* Investigate and resolve payment and account queries via phone, email, and other channels.
* Monitor suspense accounts and ensure unidentified payments are correctly coded.
* Keep accurate financial records and support audits, reporting, and compliance tasks.
* Work closely with internal teams, banks, and external partners to resolve discrepancies.
* Support digital improvements, automation, and service efficiency initiatives.
* Identify income trends or anomalies to support process improvements.
What We’re Looking For (Essential)
* Experience with payment processing or income management systems.
* Strong numeracy, accuracy, and attention to detail.
* Excellent written and verbal communication skills.
* Strong IT skills, including Microsoft Office.
* Experience resolving customer queries professionally and promptly.
* Ability to interpret legislation and apply procedures correctly.
* Able to work independently and as part of a team.
* Resilience under pressure and confidence dealing with challenging situations.
* Good organisational skills and the ability to meet tight deadlines.
* GCSE English & Maths (A–C or 1–5) or equivalent.
Desirable Skills
* IRRV qualification.
* Experience working in a busy office or financial environment.
* Knowledge of revenues processing or document imaging systems.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer