Over 65’s Adviser (trainee role available)
Hours: 18.5 hours per week
Salary: £26,366 to £28,825 per annum pro rata (Dependent on experience)
Contract: Part-Time, 12-month Fixed-Term with potential to extend
Base: Ilkeston covering Amber Valley and Erewash with occasional travel throughout Derbyshire if required for cover (additional travel expenses will be paid)
We have an exciting opportunity for an adviser to work on a new advice project focused on providing advice to people over the age of 65. You will be providing help and advice on a broad range of issues which will involve form filling and providing energy advice including carbon monoxide and gas safety. Advice will be predominantly by telephone with some face to face advice in Outreach venues and home visits. Travel will be required throughout the locality as you will delivering presentations to external partners and referral agencies. This role also requires community networking and attendance at meetings to promote the service. There is flexibility in this role which allows for some home working.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
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