Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
Sunday 07:00-11:00
Wednesday 12:00-16:00
Friday 14:00-18:00
Saturday 10:00-14:00
Week 2
Sunday 11:00-15:00
Wednesday 12:00-16:00
Friday 16:00-20:00
Saturday 14:00-18:00
We are looking for colleagues who put customers before tasks and champion our products. You will be the face of the business, helping us continually improve by sharing customer feedback and demonstrating great service.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to quality
* Open to feedback and proactive in improving performance
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and be a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to inclusion and equal opportunities. We offer flexible working and will make reasonable adjustments to the recruitment process as needed.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
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