Who are we?
For over 30 years, we have traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the actions we take, and our core values. We are Made for Life.
Equality and inclusion are not just aspirations but standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and any form of marginalization.
Role Overview
You are the face of our business, putting the customer at the center of everything you do. Greeting and serving customers in a friendly, enthusiastic, and professional manner, you show genuine interest in their needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
* Greet and thank customers warmly, wishing them a fond farewell to ensure a memorable experience
* Provide exceptional service by leveraging your product knowledge to assist customers in-store and across channels
* Process sales, orders, and refunds efficiently at the tills
* Assist with deliveries and ensure stock replenishment and new stock setup on the shop floor
* Maintain shop floor and back-of-house tidiness and general housekeeping
* Stay updated on company activities and promotions
* Support floor moves, sale setups, and launches
* Adhere to all company policies and GDPR procedures
Competencies
* Deliver excellent customer service focused on customer needs and satisfaction
* Show passion and enthusiasm for the FatFace brand, embodying our values
* Align with the company's social and environmental missions and contribute positively
* Provide a genuine, authentic approach in interactions
* Act with integrity and demonstrate interest and understanding of others
* Respect and value team members at all levels
* Participate actively and positively in team activities
* Use humor appropriately to build relationships and tailor interactions
* Encourage customers to explore multichannel shopping options
* Maintain operational standards across all areas including deliveries, visual merchandising, health and safety, housekeeping, and stock management
Experience
* Experience in customer service is desirable but not essential
* Excellent communication and interpersonal skills
* Positive attitude and proactive mindset
* Ability to work effectively under pressure
* Confidence to take initiative and work independently when needed
* Team-oriented approach
* Strong time management skills
Benefits of Working with Us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox platform with discounts, wellbeing content, and more
* Access to THRIVE learning system from day one
* Dental insurance (employee-funded)
* Pension scheme
* 24/7 EAP support through UNUM/Retail Trust/Fashion Textiles Support
* Sick pay allowances
* Sabbatical leave based on service
* Enhanced family-friendly policies, including maternity leave
* Refer-a-friend scheme
If this sounds like the opportunity for you, apply today! #J-18808-Ljbffr