Role: Engagement Officer - PDNA (Part-Time 15 hrs per week)
Location: Leeds & Mid Yorkshire - this role will be based from our Wakefield office.
Salary: £24,523 (Full time Equivalent) - the pro rata salary for the role is £9,809.20
We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups. You will engage directly with patients - primarily by telephone -to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.
Key responsibilities
* Contact PDNA patients to encourage attendance and reduce non-attendance rates
* Engage underserved communities, educating patients on the benefits of screening
* Record contact attempts and patient feedback accurately
* Track patient progress through the screening pathway
* Contribute to improving engagement strategies and produce monthly activity reports
* Liaise with care homes, mental health units, universities, and other organisations to support access and uptake
About you
* Confident and professional on the telephone
* Experience in a customer, patient, or public-facing role
* Strong communication skills, both verbal and written
* Good IT skills, including Microsoft Office
* Understanding of confidentiality, data protection, and safeguarding
* Healthcare or NHS screening experience desirable
This is a rewarding opportunity to make a meaningful difference to patient access and health outcomes within local communities.
What's in it for you
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more
In addition to this, we also offer:
* 25 days annual leave (plus bank holidays)
* Generous company contribution pension scheme
* Fantastic learning and development opportunities
* 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
* Monthly award programme and online peer-to-peer recognition
* Refer a friend bonus
* Discounts on InHealth's healthcare services
* Smart tech, Cycle to Work and thousands of discounts and cashback options
* Paid-for professional memberships and more
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About Us
InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.