Positive Employment is currently recruiting for a Credit Control Officer for our client a government organisation in Portsmouth, England. The successful post holder will ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution. This role is a temporary contract initially for 6 months with the possibility to extend. This role is hybrid working.
Duties and Responsibilities but not limited to:
* Part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different services, such as Licensing fees, Commercial rents, hire of school facilities, professional fees or a variety of different service charges.
* You will have your own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills.
* Ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms.
* Pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other teams as well as external customers.
* Accurately record the customer billing information onto the computerised recording system.
* Taking payment over the telephone.
* Producing monthly reports.
Personal Requirements:
* To be confident with IT, including Microsoft Office and Accounts Receivable packages, and be keen to use the latest technology.
* A proven track record in credit control and collections work.
* To have excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customer.
* An understanding of financial billing and invoicing procedures is essential.
* An up to date working knowledge of credit control and collections is essential.
* To have a sound understanding of how the requirement for Data Protection applies to Credit Control is essential.
* To have experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage.
Working Hours: 37hrs / 8:30am - 17:00pm / Monday - Friday
Pay: £17.90 per hour
Please note this role is within the scope of IR35.
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