Company description:
ClearCourse
Job description:
Technical Support Lead (Payments / API / Incident Management)
Location: Reading
Competitive salary + benefits
ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used by 5,000+ merchants.
This is a high-impact role where youll work closely with Engineering, SRE, DevOps, Product and Operations to keep our platform stable and continuously improving as we scale.
What Youll Be Doing
Lead and manage technical incidents and escalations
Triage and prioritise support tickets with Dev/SRE/DevOps
Investigate issues using Datadog, Postman, SQL, MongoDB
Analyse API logs, JSON payloads and system behaviour
Support merchant onboarding, transaction flows & payouts
Build and improve incident processes, SLAs and playbooks
Identify recurring issues and drive root-cause fixes
What Youll Bring
Strong experience in Technical Support or Incident Management
Background in payments (gateway, acquirer, card processing)
Solid understanding of authorisation, settlement & reconciliation
Confident with API testing, log analysis and monitoring tools
Analytical, calm under pressure and strong communicator
Bonus : AWS, microservices, DevOps/SRE, PCI, ITIL.
Why Join ClearAccept?
Work on modern, cloud-native payments technology
Ownership and autonomy in a core operational role
Collaborate with talented engineers and product teams
Opportunity to shape how we scale our support function
Ready to lead technical support for a fast-growing payments platform? Apply now and be part of our next stage of growth.
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