Job Description
IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs.
Benefits:24 days + bank holiday (increases with length of service)Enhanced maternity leaveLocal government pension schemePurchase up to 10 days holidayEmployee wellbeingCycle to Work schemeDiscounted gumBlue light discount Requirements of the IT Service Delivery Manager:Act as the primary service owner and decision-maker across critical business systemsLead user groups and represent the organisation at regional and national collaboration meetingsDrive system performance, functionality improvements, and service integration across departmentsOwn change governance, risk escalation, and compliance processesLiaise with suppliers, delivery teams, and governance functions to align with operational and national strategiesOversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystemPartner with Learning & Development teams to support training, user adoption, and cultural alignment What You'll Bring: Proven experience managing large-scale ICT s...