Job Description
Job Description
Were looking for a proactive Product Support Engineer who loves solving technical challenges and helping customers find the right solutions to join our clients growing team near Keele!
Youll handle inbound enquiries from customers, contractors, and suppliers, preparing quotations, providing technical advice, and ensuring customer requirements are fully understood and met. Youll build strong relationships, helping customers find the right solution from a wide range of technical products.
This role is ideal for someone with a practical or engineering mindset whether from previous technical or industrial experience, or hands-on hobbies like working on machinery, mechanical projects, or DIY engineering tasks.
This Full-Time, Permanent position offers excellent career progression opportunities!
What youll be doing
* Manage inbound technical enquiries and service requests
* Prepare and deliver quotations, proposals, and presentations
* Advise customers on technical requirements, product specifications, and delivery schedules
* Develop and maintain relationships with new and existing customers
* Collaborate with internal teams to ensure customer satisfaction and project success
* Support internal service teams where needed
Hours
Monday-Friday 8:30am-4:30pm (flexible)
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