Salary: £28,000 - 45,000 per year Requirements: Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role Strong knowledge of Windows Server environments and virtualisation technologies Experience supporting Microsoft 365 environments Ability to troubleshoot complex technical issues independently Excellent communication and customer service skills Experience within a managed services or outsourced IT environment is highly desirable Responsibilities: Provide technical support across customer networks, servers, email systems, databases, and security environments Handle IT support queries both on-site and remotely Log and manage incidents through a helpdesk system, ensuring timely resolution Work on support tickets through to completion, maintaining high service standards Assist with the delivery of new customer projects and system implementations Communicate effectively with end users, providing clear updates and managing expectations Prioritise workload to meet SLAs and business needs Technologies: Support Microsoft 365 Security Windows Office 365 Hyper-V VMware More: We are a well-established and growing IT consultancy based in Peterborough, seeking to recruit an experienced IT Support Engineer. This is an exciting opportunity to join our thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses. We offer a competitive salary package, additional annual leave, company events, a pension scheme, on-site parking, and sick pay. If you are a motivated IT professional looking for your next step in a dynamic and supportive environment, we would love to hear from you. last updated 21 week of 2026