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Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve:
* Acknowledging receipt of customer complaints
* Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered
* Ensuring complaints are dealt with in accordance with FCA DISP regulations
* Liaising with policy holders and keeping them informed of how their complaint in progressing
* Liaison with the Financial Ombudsmen Service
* Providing insight / ideas to colleagues as to process and procedural improvement
* Ensuring complaints are expedited as effectively and efficiently as possible
Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding.
This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.
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