Are you ready to level up your IT career? This is a brilliant opportunity for an ambitious IT Support Technician who wants more than password resets and ticket closing. You’ll get hands-on exposure to infrastructure, Microsoft 365, servers, networking, security, hardware, cloud systems, and business-critical technology, all within a fast-moving environment where IT is genuinely valued. If you’re proactive, technically sharp, and hungry to develop, this role offers real career progression and the chance to be part of a collaborative, forward-thinking IT team, working for one of the UK’s best-known retail networks. Key responsibilities: * Supporting users across Windows 11 and Microsoft 365 * Troubleshooting hardware, software, networking, and system issues * Managing laptops, mobile devices, printers, and user setups * Supporting servers, backups, infrastructure, and IT security * Assisting with IT projects and system improvements * Helping maintain a high-performing, reliable technology environment What you need to succeed: Essential ✔ Windows 11 support experience ✔ Microsoft Office 365 experience ✔ Strong troubleshooting and communication skills ✔ Self-motivated and proactive mindset ✔ Passion for technology and continuous learning Why this role stands out * Hybrid working polic...