The Vacancy
Resident Liaison Officer – WPS 🏡
📍 Location: Milton Keynes (commutable distance required)
💼 Team: Planned Maintenance
Join WPS and make a real difference in our communities!
We’re looking for a Resident Liaison Officer to be the vital link between our tenants and project teams. Your role will ensure smooth communication, a safe environment, and successful delivery of our cyclical and planned works programme.
What You’ll Be Doing 👇
1. ✅ Support the Lead Supervisor in planning annual programmes of work
2. ✅ Help deliver projects on time, on budget, and to the highest quality
3. ✅ Communicate effectively with all stakeholders and attend regular progress meetings
4. ✅ Explain upcoming works to tenants and issue access notices
5. ✅ Organise reasonable adjustments and keep the site team informed
6. ✅ Maintain a clear complaints procedure and resolve disputes professionally
7. ✅ Attend community events and build strong relationships
8. ✅ Report defects and identify trends to the Project Lead
9. ✅ Ensure promises made to tenants are kept – every time!
What We’re Looking For 🌟
10. Excellent communication and people skills
11. Ability to manage multiple priorities
12. A proactive, problem-solving mindset
13. Experience in housing or construction liaison roles (preferred)
Why Join Us? 🤝
At WPS, we believe in creating safe, thriving communities. You’ll be part of a supportive team that values collaboration and innovation.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Awards
BEST PROJECT
Inside Housing Development Awards
WINNER
2022 Construction News Awards Winner
GOLD AWARD
Investors in People 2022
GOLD AWARD
Considerate Constructors Schemes (CCS) National Site Awards
TOP 50 EMPLOYERS
2022 Top 50 Employers for Women
WINNER
2022 Working Families Best Practice Awards