Technical Services Manager at TipTopJob
We are seeking a highly skilled and motivated individual to join our team as a Technical Services Manager with a specialization in Facilities Management and IOSH. This challenging and rewarding role is based on a static site, where you will lead a dedicated team to ensure the seamless operation and maintenance of the static site in Crawley for Facilities Maintenance.
Job Title: Technical Services Manager
Salary: Up to GBP70,000 per annum
Type: Static role
Key Responsibilities
* Ensure the service at point of delivery in all your business is exceeding the standards required and the customer is receiving the best quality service at all times of the day and that the contract is meeting the client objectives in relation to finance and operational KPIs.
* Understand the services the client offers, and the end-to-end process of client operating systems/procedures involved in delivering the services to our client and be able to speak about these services to your Clients and Business Managers.
* Ensure the highest standards are achieved as required by the contract specification by walking the services provided on a regular basis.
* Effectively communicate with your team on a formal and structured basis to ensure that information is cascaded, and support is given to them to enable the implementation of new initiatives to meet the Go for Growth Strategy.
* Review that all opportunities to drive client revenue and labour productivity are being implemented in your business.
* Liaise with the customers personally through your management team to ensure that the service offering is meeting and exceeding their expectations through the use of Company tools i.e., customer feedback surveys/needs profiling.
* Act when there are failures in compliance or initiatives and investigate the reasons behind these and address them to build and develop performance.
* Hands on approach to all services as needed.
* Check and review all audits e.g. Safegard, SIA, Secure, Food service and cleaning, Unit Business Health Checks and Action Plans ensure completion within the agreed timescales and ensure that actions are delivered against the relevant procedures.
* Complete regular audits of your accounts, reviewing actual operating procedures against the specifications and monitor compliance in accordance with company and policy standards.
* Network accordingly to gain subject knowledge by attending monthly GSM meetings, training and site visits.
* Hold your team accountable for delivering on established key objectives, if objectives are not met performance management procedures to be followed.
* Employees have a comprehensive induction which includes the Company induction and on job training.
* Set targets and objectives with your team on a regular basis and review these in line with the Performance Development Review process.
* Conduct a formal review on a monthly basis to review all aspects of business and personal performance to include, but not limited to, sales, business development, identification of issues and resolution of those issues, their personal development and succession plans.
* Complete an annual Performance Development Review and review 6 monthly with all staff.
* Coach and mentor, your team.
* Adopt a Consequence Management approach, reward and praise as necessary, but deal with under performance and non:compliance in a structured manner following clients HR procedures, keeping HR and Account Manager informed. Set action plans and review these.
* Support the L and D programmes and be a stakeholder in the development activities. Be responsible for your own development and ensure that you raise areas of learning and development that you would benefit from to enhance your role and aid your progression.
* Develop and get the most out of your teams ability by ensuring they are continually being developed and are nominated for learning and development activities.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
Construction
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