What is the main purpose of the role? As Spa Manager of the Leaf Spa, you will lead the day-to-day operation of our Spa & Leisure facilities, delivering an exceptional guest experience while driving strong commercial performance. Our spa features five treatment rooms and generates approximately £500,000 in annual revenue, primarily through treatments and spa experiences. This is a hands-on leadership role with full operational and commercial responsibility for a well-established, high-performing department. You will create a calm, welcoming and well-organised environment where guests can truly relax and unwind, while ensuring consistently high standards across treatment delivery, cleanliness, presentation and compliance. Alongside overseeing the daily operation, you will manage budgets, control costs, maximise treatment and retail revenue, and optimise bookings and utilisation to ensure the spa performs both operationally and financially. Leading from the front, you will coach and develop a team of therapists and spa colleagues, fostering a positive, professional culture focused on care, quality and guest satisfaction. You will also confidently handle guest feedback and queries, resolving concerns quickly and thoughtfully. The Ideal Candidate To be successful in this role, you will have previous management or supervisory experience within a spa, wellness or hospitality environment, alongside a genuine passion for guest experience and team development. You’ll be: An approachable and supportive leader who motivates and inspires their team Highly organised with strong operational and commercial awareness Confident managing standards, rotas, stock and budgets Experienced in delivering high levels of customer service Calm and solutions-focused when handling guest concerns A recognised spa or beauty therapy qualification is required, along with experience working within a hotel or luxury spa setting The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Leisure Club Manager. Competetive Salary Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance A share of the Hotels monthly Service Charge to help boost your earnings and reward you for the service you deliver Free meals on duty in our colleague dining facilities Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher. As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage 33 days holiday each year (increasing annually up to 33 days) Venue closure over the Christmas period allowing you time off to enjoy the festive season Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones. De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments. Your commute : we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.