Job Description
Licensing Operations Specialist
Location: Birmingham or Manchester (Hybrid working available )
Salary: Competitive + benefits
Working Hours: Monday - Friday, 9:00am - 5:30pm
Overview
This is an exciting opportunity to join our client who are an established IT organisation they are seeking a Licensing Operations Specialist to join there Operations team. This is an excellent opportunity for someone with software licensing experience and strong commercial awareness to support strategic software vendors, with a particular focus on Microsoft licensing.
The successful candidate will be responsible for producing accurate, vendor-compliant and commercially viable quotations, as well as supporting the end-to-end order and billing process.
Role Purpose
Working as part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to:
* Produce accurate and compliant customer quotations
* Support customer order processing
* Manage vendor-specific processes
* Ensure smooth end-to-end delivery across the sales cycle
Key Responsibilities
* Act as a Licensing Specialist for Microsoft software and other relevant vendors
* Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes
* Support qualification of customer requirements alongside sales teams
* Ensure pricing structures and banding are appropriate at customer level
* Produce professional, customer-facing quotations with supporting documentation
* Resolve quotation-related queries efficiently
* Attend internal and customer calls where required
* Support vendor processes at quotation and order stage (including CSP where applicable)
* Act as a central point of contact for Operations regarding order requirements
* Liaise with sales teams and vendors throughout the sales cycle
* Support consumption billing processes and order accuracy
* Ensure compliance with company policies and procedures
* Deliver high standards of customer service
* Undertake relevant training and vendor accreditations where required
Skills & Experience Required
* Experience within software licensing, IT operations or a technology-focused environment
* Knowledge of Microsoft licensing highly desirable
* Excellent written and verbal communication skills
* Strong attention to detail and accuracy
* Ability to manage multiple priorities and meet deadlines
* Analytical mindset with commercial awareness
* Adaptable and comfortable in a fast-paced environment
Package
* Competitive salary
* Company benefits package
* Flexible benefits scheme
* Hybrid working model
* Ongoing training and development