Express your interest - Regional Engineering Manager - National
Join to apply for the Regional Engineering Manager - National role at SimplyConnected, LLC
About Us
HSB (UK and Ireland) is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.
Collectively HSB is the UK and Ireland's only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk-focused inspection services and assessments to its customers.
What We're Looking For
We are building a talent pipeline for future opportunities. By expressing your interest, you'll be considered as roles become available.
Key Responsibilities
* To manage and lead a team of surveyors, ensuring day-to-day work is carried out to the highest standards.
* Develop and implement the regional operating plan designed to exceed the KPIs and SLAs for operations.
* Communicate regular updates on regulations, ensuring they are effectively adhered to.
* Manage staff, oversee work schedules, and assign specific duties to ensure compliance with Health & Safety legislation, environmental and Quality policies.
* Maintain detailed knowledge of legislative, contractual, and operational requirements for all areas of in-service examination.
* Provide site and management support to field staff as necessary.
* Undertake staff reviews, including appraisals and performance management programmes.
* Ensure that inspections are carried out diligently and in accordance with the QA System.
* Lead and manage customer complaints within your geographical area.
* Address any Engineer Surveyor discipline or performance issues as they arise.
* Manage Engineer Surveyor sickness or absence issues, ensuring examinations are reorganised as necessary.
* Resolve operational problems in Surveyor areas and liaise with clients and Regional Services Manager.
* Ensure clients' statutory requirements are met in respect of the Company’s responsibilities.
* Examine all plant on the contract schedule in accordance with accepted codes of practice.
* Maintain an up-to-date working knowledge of technical developments and changing Engineering Standards.
* Employ the Company QA Systems on all service areas.
* Review and monitor resource levels within own and adjacent geographic areas.
* Ensure Engineer Surveyor allocations are correctly sized.
* Verify vehicle mileages and travel times in line with Company policies.
* Ensure adherence to Health and Safety policies.
* Participate in the recruitment process for additional resources as necessary.
* Maintain effective working relationships across internal stakeholder groups.
* Lead on projects as required by the Operations Managers.
* Undertake any appropriate additional duties delegated by the Operations Manager or Senior Manager.
* Participate in the Emergency Duty Manager on a rostered basis throughout the year.
Skills & Experience
* Proven track record of successfully managing regional teams.
* Strong customer communication skills and the confidence to make professional judgements.
* Strong stakeholder management and engagement experience.
* Good commercial and financial acumen.
* Ability to understand, manage, and deliver KPIs.
* Self-organisation.
* Proficient knowledge of MS Office and Apple products.
* Clear understanding of industry protocol.
* Previous experience in an Engineering role, focusing on in-service inspection, is advantageous.
Qualifications And Educational Requirements
* GSCE maths and English (or equivalent).
* Engineering Qualification.
Personal Attributes
* Self-motivated.
* Organised.
* Confident.
* Customer-focused.
* Holder of UK Driving licence.
* Flexible approach.
* Excellent communicator.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Engineering and Information Technology
Industries: Civil Engineering
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