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Become a change maker and join Node4.
Node4 has a committed, talented, and diverse workforce that is growing all the time. As we expand through growth and acquisitions, we never lose sight of the most important part of our business — our people. We want you to grow, learn, and evolve alongside us.
Whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
We are passionate about technology and making businesses grow. Node4 Service Desk is an exciting workplace as we grow, develop and expand into new markets with our varied products, services, and new solutions.
Our IT Service Desk is the first point of contact for our range of products and customers. Our Service Desk Team strives for excellence by providing technical support including installation, troubleshooting, ticket logging, and resolution where possible. We ensure customers receive the best possible care and that products and systems perform optimally.
Our service desk analysts are the focal point of our managed services team, providing first‑class support and ensuring customers leverage the benefits of their technology investment.
This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.
Security Clearance
You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years.
What will you bring?
* A proactive approach to learning new things.
* Excellent self‑driven time‑management skills with an ability to prioritise and multi‑task to meet tight deadlines.
* Highly motivated to deliver quality outcomes and remain calm under pressure.
* Excellent communication skills at all levels, both written and verbal.
* Excellent attention to detail.
* An analytical and customer‑focused approach to solving problems.
* Excellent inter‑personal skills and the ability to work and contribute to small and large teams, both client‑facing and internally.
Essential Criteria
* Experience of working in a Service Desk / ISP environment.
* Demonstratable experience of working with MS O365.
* Knowledge of the ITIL ServiceDesk environment.
* Knowledge of working within technical environments.
* Happy to work on a night shift rota.
What can we offer you?
* Private Medical Insurance or Company Paid Health Cash Plan
* Employee Assistance Program
* 25 days holiday plus your birthday off
* Option to purchase additional holiday (up to 5 days)
* Company Pension Scheme
* Life Assurance x 4
* A diverse workforce
* Employee investment with Node4 Training Academy
* Family savings and shopping discounts through the Node4 benefits portal.
* Discounted Gym Membership
* Modern facilities with open and welcoming breakout areas
* Company Social events
* Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, our workforce now exceeds 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at The NAV | 365 People (TNP, a Node4 Company) by 2x.
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