Description
Are you ready to make a positive impact on peoples lives?
At Flint Bishop, we are committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you will play a vital role by providing compassionate and effective support to our customers.
Department: Debt Recovery
Location: Derby, UK
Contract: Full time (36.25 hours) or Part time (minimum 25 hours)
Hours: Mon‑Fri 09:00 – 17:15 (flexibility may be required depending on client workloads)
Office: Pride Park, Derby
What You’ll Do
* Customer Interaction: Communicate with customers over the phone, understand their unique situations, and offer tailored solutions.
* Debt Resolution: Work toward key performance indicators, set up payment plans, and navigate litigation processes when necessary.
* Empathy and Support: Approach each interaction with empathy, provide guidance and support, and help customers achieve fair outcomes. You will receive training to handle all calls.
What You’ll Need
* Strong communication and interpersonal skills
* Empathy and understanding
* Resilience and adaptabilityA passion for helping others
* Previous customer service experience (preferred)
What We Offer
* Competitive Salary: Competitive salary increasing after 12 months of service, plus a performance‑related bonus.
* Comprehensive Benefits: Free parking, generous holiday entitlement with options to buy and sell holidays, an extra day off for your birthday, onsite business café with baristas, and team social events funded.
* Career Growth: Opportunities for promotion and training, including a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout employment.
* Positive Work Environment: Supportive team that values collaboration and teamwork.
* Work‑Life Balance: Flexible working hours and a flexible, generous holiday allowance.
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