Job Description
* Job Title: Hospitality Training Manager
* Location: Royal Academy of Arts, Burlington House, Piccadilly, London, W1J 0BD
* upto £40,000 Salary + 10% performance Bonus
* 40 Hours / Monday to Friday, Flexibility to work some weekends or evenings when required
Job Introduction
Sodexo Live! is seeking a Hospitality Training Manager to join the team at the Royal Academy of Arts.
This is a newly created role focused on developing people, improving service standards, and enhancing the overall guest experience across the site.
We are looking for someone with a strong background in hospitality operations who understands what great service looks like in practice and is passionate about developing others. You will work closely with managers and frontline teams to identify areas for improvement, deliver training, and support the ongoing development of staff.
This role offers an excellent opportunity for someone looking to move from an operational role into a more people-focused position within training and development.
What You'll Do:
* Lead on service standards across the site, ensuring a consistent and high-quality guest experience
* Design, adapt and deliver training programmes to support frontline team development, working in partnership with internal stakeholders
* Observe service delivery and provide practical feedback and coaching to improve team performance
* Monitor guest feedback and performance trends, using insights to identify areas for improvement
* Work closely with venue managers and support teams to implement service improvements and embed best practice
* Support onboarding and ongoing development of team members to build capability and engagement
What You Bring:
* Experience in a premium hospitality environment (e.g. restaurant, hotel, or venue), with a strong understanding of how high-quality service is delivered in practice
* Previous experience leading, coaching or training teams, with the ability to support and develop others
* A good understanding of service standards and the customer journey, with the ability to identify areas for improvement
* Strong communication and interpersonal skills, with the confidence to work closely with managers and frontline teams
* A proactive and organised approach, comfortable balancing training delivery with administrative responsibilities
* An interest in people development, training or HR, with a willingness to build further skills in this area
* The ability to observe service, provide constructive feedback, and support teams to improve performance
About Sodexo Live!
At Sodexo Live!, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
Click here to read more about what we do to promote an inclusive culture. The rewards and Benefits guide is attached