Job overview
Please note we will only accept applications from staff currently employed by Swansea Bay University Health Board.
An exciting opportunity has arisen within the Appointments Office based in Swansea Bay University Headquarters Baglan in the role of Appointment Office Hub Co-ordinator. This is an office based role.
The Outpatient Appointments Office is responsible for the provision of an effective patient focused service in respect of referral management, appointments reception and waiting list management.
Main duties of the job
The successful post holder will be expected to maintain and plan appropriate cover for all clerical roles within all areas and to provide a high quality service to patients and users of the service.
The post holder will assist the Hub Leader in the efficient day to day operation of the department ensuring that all tasks are carried out to the required standards and in accordance with Health Board Policies. The post holder will have to be able to communicate effectively with staff groups and patients. The successful candidate will also collate information for reports. The role will involve the validation of waiting lists.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organization.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
1. 5 GCSE Passes or equivalent and/or relevant experience
2. NVQ level 3 or equivalent experience acquired through a Patient Administration or Health Records role
3. Evidence of continuous professional development
Experience
Essential criteria
4. Experience of working within a Outpatients / Appointments environment
5. Computer literate
6. Customer service training
Desirable criteria
7. Experience of managing staff
8. Experience of implementing change
Skills and Abilities
Essential criteria
9. Ability to communicate effectively with a variety of staff and public both verbally and in writing
10. Knowledge of WPAS
11. Microsoft Office Skills
Desirable criteria
12. Ability to prioritise and achieve deadlines
13. Ability to handle complex problems
Personal Attributes
Essential criteria
14. Adaptable, conscientious and approachable
15. Self motivated and enthusiastic
16. Pleasant disposition and able to foster good relations with team members / patients
Desirable criteria
17. Welsh Speaker (Level 1)
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable